General Terms
The general business terms for this online store are formulated per the Consumer Protection Act (ZVPot), based on recommendations from the Chamber of Commerce and Industry of Slovenia (GZS) and international e-commerce codes. These terms govern the operation of the online store, user rights, and the business relationship between the provider and customers. By confirming an order, the user acknowledges familiarity with the general terms, data protection policies, and legal notices.
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User Registration
To place an order, user registration is required. Upon registration, visitors receive a username and password, which uniquely identify them in the system. Registration is completed by:
1. Clicking LOGIN/REGISTRATION and following the instructions.
2. Fill in the required fields and click "NEXT."
3. Receiving a confirmation email with login details (passwords can be reset at any time).
If you already have an account, log in directly. If you forget your password, use the "Forgot Password" option.
Note: If the password email does not arrive, check your Spam/Junk Mail folder.
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Payment Methods
The provider accepts the following payment methods:
- Advance Payment (bank transfer to account SI56 0412 3011 3908 580, Nova KBM). After payment confirmation, the order will be shipped.
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Delivery Times and Methods
- Orders are accepted 24/7. Orders placed Monday–Friday before 2 PM are processed the same day. Orders after 2 PM or on weekends/holidays are processed the next business day.
- Delivery is handled by Pošta Slovenije (Slovenian Post), though the provider reserves the right to use alternative delivery services for efficiency.
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Prices and Shipping Costs
- Prices are valid at the time of order confirmation. If an item’s price changes during processing, the provider will notify the customer and offer cancellation or alternatives.
- Shipping costs vary based on weight and quantity. For international orders, Pošta Slovenije’s current rates apply.
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Personal Pickup
- Items can be collected in person after full payment is confirmed.
- Bring proof of payment to the pickup location (address provided via email).
- On-site payment is also accepted.
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Purchase Process
1. Add items to your cart and click "Checkout."
2. Follow the steps:
- Payment option
- User and payment details
- Delivery details
- Shipping method
- Payment confirmation
3. After submitting the order, you will receive a confirmation email.
4. Orders can be canceled within 1 hour of placement. After this period, cancellation fees apply.
By clicking "Confirm Order," you agree to all terms and conditions outlined here.
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Right of Withdrawal
- Customers may withdraw from the purchase within 14 days of receiving goods by submitting a written notice via the "Return Product" form (under "Help for Users").
- Returned items must be unused, in original packaging, and include the original invoice, a copy of your ID, and bank details for refunds.
- Return shipping costs are the customer’s responsibility. Refunds are issued within 30 days of receipt.
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Damaged Shipments
- If a package arrives damaged or tampered with, file a complaint with Pošta Slovenije immediately. Do not open or alter the package.
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Warranty
- Products include a warranty if stated on the warranty card or invoice. Warranty terms and durations are specified in these documents.
- Contact the provider for warranty-related inquiries.
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Data Protection
- Personal data (name, email, address, phone number, IP addresses) is stored securely and used solely for order fulfillment, communication, and legal compliance under Slovenia’s Personal Data Protection Act (ZVOP-1).
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Disclaimer
- The provider strives for accuracy but cannot guarantee error-free content. Product images are illustrative and not binding.
- The provider is not liable for temporary website outages or consequences arising from third-party actions.
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Legal Notice
- This online store is under continuous development. The provider reserves the right to correct errors and update content.
- By using this store, you agree to these terms.
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Valentina Store wishes you pleasant shopping!