Right to Withdraw from Purchase

The buyer must notify the provider in writing of their intention to return the goods within 14 days of receiving the goods, specifically via the product return process. The goods must then be returned within a further 30 days.

The goods must be returned in appropriate packaging, undamaged, and in the same quantity (unopened in the original packaging). The product must not show any signs of use. The original invoice, a copy of your ID, and your bank account details for the refund must also be included. We recommend using a delivery service that offers tracking and preparing the goods appropriately for transport (you can use the original packaging or other suitable, safe packaging). Any return costs are borne by the buyer. We do not accept shipments with cash on delivery.

Upon return, the buyer can request a refund, which the seller will return to their bank account no later than 30 days after receiving notification of withdrawal from the contract and receiving the goods. We also offer product exchange in the online store.

Return of Damaged Shipments

In the event that the package is physically damaged, its contents are missing, or it shows signs of being opened, the buyer must initiate a claim process with the Post of Slovenia (Pošta Slovenije). This is done by bringing the package to the nearest post office in the same condition as you received it (without adding or removing anything) and completing a claim form. Together with the Post of Slovenia, we will ensure that the claim is resolved as quickly as possible.

Warranty

Products have a warranty if specified on the warranty certificate or on the invoice. The warranty is valid by following the instructions on the warranty certificate and upon presentation of the invoice. Warranty periods are stated on the warranty certificates or on the invoice.

If there is no information about the warranty, the product does not have a warranty, or the information is not known at this time. In the latter case, the buyer can contact the provider, who will provide up-to-date information.